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|Module One: Getting Started|
|Module Two: What is Emotional Intelligence?|
|Module Three: Skills in Emotional Intelligence|
|Module Four: Verbal Communication Skills|
|Module Five: Non-Verbal Communication Skills|
|Module Six: Social Management and Responsibility|
|Module Seven: Tools to Regulate Your Emotions|
|Module Eight: Gaining Control|
|Module Nine: Business Practices (I)|
|Module Ten: Business Practices (II)|
|Module Eleven: Making an Impact|
|Module Twelve: Wrapping Up|
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"I have a first degree in Geology and Mining and an M Phil in Environmental Management. I have worked as an administrator most of my life and needed certification in the field. Thank you for a wonderful training experience in the CIB Advanced Human Resource Certificate Program. Not only have you given me a certificate but most importantly opened my eyes to things I never knew, at my own pace and convenience. Looking forward to acquiring more certifications. #IAmSpreadingTheWord”
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"Thank you CIB for a wonderful and thought provoking course that has made me look at my own business in a new light. This course has helped me improve my knowledge and more importantly how I can apply this in my day to day work environment".