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Interpersonal Skills Course

Career Devel­op­ment Per­sonal Devel­op­ment Sales and Mar­ket­ing
7044
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Course Description

We’ve all met that dynamic, charis­matic per­son that just has a way with oth­ers, and has a way of being remem­bered. You will iden­tify ways of cre­at­ing a pow­er­ful intro­duc­tion, remem­ber­ing names, and man­ag­ing sit­u­a­tions when you’ve for­got­ten someone’s name.

The Inter­per­sonal Skills course will help you work towards being that unfor­get­table per­son by pro­vid­ing com­mu­ni­ca­tion skills, nego­ti­a­tion tech­niques, tips on mak­ing an impact, and advice on net­work­ing and start­ing con­ver­sa­tions. You will also iden­tify the skills needed in start­ing a con­ver­sa­tion, mov­ing a con­ver­sa­tion along, and pro­gress­ing to higher lev­els of conversation.

Learning Outcomes

By the end of this course, you will be able to:
  • Under­stand the dif­fer­ence between hear­ing and listening
  • Know some ways to improve the ver­bal skills of ask­ing ques­tions and com­mu­ni­cat­ing with power.
  • Under­stand what non-​verbal com­mu­ni­ca­tion is and how it can enhance inter­per­sonal relationships.
  • Iden­tify the skills needed in start­ing a con­ver­sa­tion, mov­ing a con­ver­sa­tion along, and pro­gress­ing to higher lev­els of conversation.
  • Iden­tify ways of cre­at­ing a pow­er­ful intro­duc­tion, remem­ber­ing names, and man­ag­ing sit­u­a­tions when you’ve for­got­ten someone’s name.
  • Under­stand how see­ing the other side, build­ing bridges and giv­ing in with­out giv­ing up can improve skills in influ­enc­ing other people.
  • Under­stand how the use of facts and emo­tions can help bring peo­ple to your side.
  • Iden­tify ways of shar­ing one’s opin­ions constructively.
  • Learn tips in prepar­ing for a nego­ti­a­tion, open­ing a nego­ti­a­tion, bar­gain­ing, and clos­ing a negotiation.
  • Learn tips in mak­ing an impact through pow­er­ful first impres­sions, sit­u­a­tion assess­ment, and being zeal­ous with­out being offensive.

Course Features

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MODULES
Module One: Getting Started
Module Two: Verbal Communication Skills
Module Three: Non-Verbal Communication Skills
Module Four: Making Small Talk and Moving Beyond
Module Five: Moving the Conversation Along
Module Six: Remembering Names
Module Seven: Influencing Skills
Module Eight: Bringing People to Your Side
Module Nine: Sharing Your Opinion
Module Ten: Negotiation Basics
Module Eleven: Making an Impact
Module Twelve: Wrapping Up

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