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While a training program on workplace manners and courtesy may seem like an overkill, the reality is: rudeness is an epidemic costing many organizations millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.
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| MODULES |
|---|
| Module One: Getting Started |
| Module Two: Introduction |
| Module Three: Effective Work Etiquette |
| Module Four: Costs and Rewards |
| Module Five: Conflict Resolution |
| Module Six: Getting to the Cause |
| Module Seven: Communication |
| Module Eight: Negotiation |
| Module Nine: Identifying Your Need |
| Module Ten: Writing a Civility Policy |
| Module Eleven: Implementing the Policy |
| Module Twelve: Wrapping Up |
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"I have a first degree in Geology and Mining and an M Phil in Environmental Management. I have worked as an administrator most of my life and needed certification in the field. Thank you for a wonderful training experience in the CIB Advanced Human Resource Certificate Program. Not only have you given me a certificate but most importantly opened my eyes to things I never knew, at my own pace and convenience. Looking forward to acquiring more certifications. #IAmSpreadingTheWord”
"Thank you CIB for a wonderful and thought provoking course that has made me look at my own business in a new light. This course has helped me improve my knowledge and more importantly how I can apply this in my day to day work environment".
"I am in the transition phase of my career from a technical to a management role. After studying with CIB I can safely say I am now ready to take on my new role. CIB courses are simplified and straight to the point. Instead of attending physical classes, I now study any time and anywhere. I am so grateful to be part of the institution”.
"I rate the Chicago Institute of Business Mini-MBA Program 100%. I have learnt lots of things ranging from Project Management to Business Acumen, down to the world of accounting and the Empire of Morals. Thank you for this opportunity".
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Workplace Essentials
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