While a training program on workplace manners and courtesy may seem like an overkill, the reality is: rudeness is an epidemic costing many organizations millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.
To address the growing problem of incivility in the work setting, this course introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed. The benefits to Civility In The Workplace are countless and will pay off immensely in every aspect of your job.
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|Module One: Getting Started|
|Module Two: Introduction|
|Module Three: Effective Work Etiquette|
|Module Four: Costs and Rewards|
|Module Five: Conflict Resolution|
|Module Six: Getting to the Cause|
|Module Seven: Communication|
|Module Eight: Negotiation|
|Module Nine: Identifying Your Need|
|Module Ten: Writing a Civility Policy|
|Module Eleven: Implementing the Policy|
|Module Twelve: Wrapping Up|
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