Civility in the Workplace Course

Civility in the Workplace Course

Course Description

While a train­ing pro­gram on work­place man­ners and cour­tesy may seem like an overkill, the real­ity is: rude­ness is an epi­demic cost­ing many orga­ni­za­tions mil­lions a year. Indeed, what soci­ety seems to be gain­ing in terms of both knowl­edge and tech­no­log­i­cal advance­ment, it’s los­ing out on basic social val­ues that directly impact the bot­tom line.

To address the grow­ing prob­lem of inci­vil­ity in the work set­ting, this course intro­duces the con­cept of civil­ity, its impor­tance to a com­pany, as well as its typ­i­cal causes and effects. Skills needed to effec­tively prac­tice civil behav­ior, as well as dif­fer­ent ways orga­ni­za­tions can sys­tem­atize civil­ity in the work­place will also be dis­cussed. The ben­e­fits to Civil­ity In The Work­place are count­less and will pay off immensely in every aspect of your job.

Learning Outcomes

By the end of this course, you will be able to:
  • Define civil­ity, under­stand its causes, and enu­mer­ate at least three of its behav­ioural indicators.
  • Under­stand the costs of inci­vil­ity, as well as the rewards of civil­ity, within the workplace.
  • Learn prac­ti­cal ways of prac­tic­ing work­place eti­quette, includ­ing the proper use of greet­ings, respect, involve­ment, and polit­i­cal correctness.
  • Learn the basic styles of con­flict res­o­lu­tion and iden­tify the style most appro­pri­ate for man­ag­ing par­tic­u­lar con­flicts in the workplace.
  • Learn skills in diag­nos­ing the causes of uncivil behavior.
  • Under­stand the role of for­give­ness and con­flict res­o­lu­tion in the cre­ation of a civil work­ing environment.
  • Under­stand the dif­fer­ent ele­ments of effec­tive com­mu­ni­ca­tion, par­tic­u­larly effec­tive para-​verbal and non-​verbal communication.
  • Learn facil­i­ta­tive com­mu­ni­ca­tion skills such as lis­ten­ing and appre­cia­tive inquiry.
  • Learn spe­cific inter­ven­tions that can be uti­lized when there’s con­flict within the workplace.
  • Learn a rec­om­mended pro­ce­dure for sys­tem­atiz­ing civil behav­iour within the workplace.

Course Features

Request Course Information

I am interested in Civility in the Workplace Course

MODULES
Module One: Getting Started
Module Two: Introduction
Module Three: Effective Work Etiquette
Module Four: Costs and Rewards
Module Five: Conflict Resolution
Module Six: Getting to the Cause
Module Seven: Communication
Module Eight: Negotiation
Module Nine: Identifying Your Need
Module Ten: Writing a Civility Policy
Module Eleven: Implementing the Policy
Module Twelve: Wrapping Up

Subscribe to the Free Plan and take this course for Free for 7 days or Subscribe to any of our premium plans and access all courses

Free - 7 DAYS $0.00
Access over 80 courses Access Videos Access Case Studies - 7 Days Free Access - Access Assessments - No commitment required - START NOW
Premium - 1 DAY $35.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies - 1 Day Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 - - START NOW
Premium - 7 DAYS $50.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies - 7 Days Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 OR skip trial START NOW
MOST POPULAR Premium - 1 MONTH $100.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies - 31 Days Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 OR skip trial START NOW
Premium - 3 MONTHS $180.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies - 93 Days Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 OR skip trial START NOW
BEST VALUE Premium - 1 YEAR $400.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies Mini-MBA Certificate included 365 Days Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 OR skip trial START NOW
Testimonials
“The courses has been very enjoyable, easy to conceptualize. The contents are well placed and the notes are well summarized. The knowledge I gained was very useful in my organization’s Enterprise Resource Planning (ERP) project of which I was a key member. I recommend CIB courses to others across the globe. Looking forward to doing more courses with CIB”.

Geofrey OumaIT Software Developer/ERP Project IT Lead (Kenya)

"Thank you CIB for a wonderful and thought provoking course that has made me look at my own business in a new light. This course has helped me improve my knowledge and more importantly how I can apply this in my day to day work environment".

Mohammed A. AlabbadHuman Development & HR Specialist (USA)

"I have a first degree in Geology and Mining and an M Phil in Environmental Management. I have worked as an administrator most of my life and needed certification in the field. Thank you for a wonderful training experience in the CIB Advanced Human Resource Certificate Program. Not only have you given me a certificate but most importantly opened my eyes to things I never knew, at my own pace and convenience. Looking forward to acquiring more certifications. #IAmSpreadingTheWord”

Vivian Ozoekwe Assistant General Manager, Havilah Group (Nigeria)

"I am in the transition phase of my career from a technical to a management role. After studying with CIB I can safely say I am now ready to take on my new role. CIB courses are simplified and straight to the point. Instead of attending physical classes, I now study any time and anywhere. I am so grateful to be part of the institution”.

Mandla MahlanguAnalyst Developer (South Africa)