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See Safety in the Workplace Course
|Module One: Getting Started|
|Module Two: The Right Attitude Starts with You|
|Module Three: Stress Management (Internal Stressors)|
|Module Four: Stress Management (External Stressors)|
|Module Five: Transactional Analysis|
|Module Six: Why are Some Customers Difficult|
|Module Seven: Dealing with the Customer Over the Phone|
|Module Eight: Dealing with the Customer In Person|
|Module Nine: Sensitivity in Dealing with Customers|
|Module Ten: Scenarios of Dealing with a Difficult Customer|
|Module Eleven: Following up With a Customer Once You Have Addressed Their Issue|
|Module Twelve: Wrapping Up|
"I have a first degree in Geology and Mining and an M Phil in Environmental Management. I have worked as an administrator most of my life and needed certification in the field. Thank you for a wonderful training experience in the CIB Advanced Human Resource Certificate Program. Not only have you given me a certificate but most importantly opened my eyes to things I never knew, at my own pace and convenience. Looking forward to acquiring more certifications. #IAmSpreadingTheWord”
"Wow, I am excited to be a part of CIB. Your courses are wonderful and affordable! CIB is helping people get jobs with these certificates. You are light years better. That's why you are music to my ears".
"Thank you CIB for a wonderful and thought provoking course that has made me look at my own business in a new light. This course has helped me improve my knowledge and more importantly how I can apply this in my day to day work environment".
"I rate the Chicago Institute of Business Mini-MBA Program 100%. I have learnt lots of things ranging from Project Management to Business Acumen, down to the world of accounting and the Empire of Morals. Thank you for this opportunity".