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|Module One: Getting Started
|Module Two: The Right Attitude Starts with You
|Module Three: Stress Management (Internal Stressors)
|Module Four: Stress Management (External Stressors)
|Module Five: Transactional Analysis
|Module Six: Why are Some Customers Difficult
|Module Seven: Dealing with the Customer Over the Phone
|Module Eight: Dealing with the Customer In Person
|Module Nine: Sensitivity in Dealing with Customers
|Module Ten: Scenarios of Dealing with a Difficult Customer
|Module Eleven: Following up With a Customer Once You Have Addressed Their Issue
|Module Twelve: Wrapping Up
"Wow, I am excited to be a part of CIB. Your courses are wonderful and affordable! CIB is helping people get jobs with these certificates. You are light years better. That's why you are music to my ears".
"I rate the Chicago Institute of Business Mini-MBA Program 100%. I have learnt lots of things ranging from Project Management to Business Acumen, down to the world of accounting and the Empire of Morals. Thank you for this opportunity".
"I have a first degree in Geology and Mining and an M Phil in Environmental Management. I have worked as an administrator most of my life and needed certification in the field. Thank you for a wonderful training experience in the CIB Advanced Human Resource Certificate Program. Not only have you given me a certificate but most importantly opened my eyes to things I never knew, at my own pace and convenience. Looking forward to acquiring more certifications. #IAmSpreadingTheWord”
"I am in the transition phase of my career from a technical to a management role. After studying with CIB I can safely say I am now ready to take on my new role. CIB courses are simplified and straight to the point. Instead of attending physical classes, I now study any time and anywhere. I am so grateful to be part of the institution”.