Conflict Resolution Course

Conflict Resolution Course

Course Description

Wher­ever two or more peo­ple come together, there is bound to be con­flict. This course will give you a seven-​step con­flict res­o­lu­tion process that you can use and mod­ify to resolve con­flict dis­putes of any size. You will also be pro­vided a set of skills in solu­tion build­ing and find­ing com­mon ground.

In the Con­flict Res­o­lu­tion course, you will learn cru­cial con­flict man­age­ment skills, includ­ing deal­ing with anger and using the Agree­ment Frame. Deal­ing with con­flict is impor­tant for every orga­ni­za­tion no mat­ter what the size. If it is left unchecked or not resolved it can lead to lost pro­duc­tion, absences, attri­tion, and even law suits.

Learning Outcomes

By the end of this course, you will be able to:
  • Under­stand what con­flict and con­flict res­o­lu­tion mean
  • Under­stand all six phases of the con­flict res­o­lu­tion process
  • Under­stand the five main styles of con­flict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to pre­vent conflict
  • Be able to use basic com­mu­ni­ca­tion tools, such as the agree­ment frame and open questions
  • Be able to use basic anger and stress man­age­ment techniques

Course Features

Request Course Information

I am interested in Conflict Resolution Course

MODULES
Module One: Getting Started
Module Two: An Introduction to Conflict Resolution
Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument
Module Four: Creating an Effective Atmosphere
Module Five: Creating a Mutual Understanding
Module Six: Focusing on Individual and Shared Needs
Module Seven: Getting to the Root Cause
Module Eight: Generating Options
Module Nine: Building a Solution
Module Ten: The Short Version of the Process
Module Eleven: Additional Tools
Module Twelve: Wrapping Up

Subscribe to the Free Plan and take this course for Free for 7 days or Subscribe to any of our premium plans and access all courses

Free - 7 DAYS $0.00
Access over 80 courses Access Videos Access Case Studies - 7 Days Free Access - Access Assessments - No commitment required - START NOW
Premium - 1 DAY $35.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies - 1 Day Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 - - START NOW
Premium - 7 DAYS $50.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies - 7 Days Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 OR skip trial START NOW
MOST POPULAR Premium - 1 MONTH $100.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies - 31 Days Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 OR skip trial START NOW
Premium - 3 MONTHS $180.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies - 93 Days Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 OR skip trial START NOW
BEST VALUE Premium - 1 YEAR $400.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies Mini-MBA Certificate included 365 Days Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 OR skip trial START NOW
Testimonials
"Wow, I am excited to be a part of CIB. Your courses are wonderful and affordable! CIB is helping people get jobs with these certificates. You are light years better. That's why you are music to my ears".

Hassan O.Information Technology and Health Professional (USA)

"I rate the Chicago Institute of Business Mini-MBA Program 100%. I have learnt lots of things ranging from Project Management to Business Acumen, down to the world of accounting and the Empire of Morals. Thank you for this opportunity".

Olusanya OluwagbemigaZoo Keeper (Nigeria)

"Thank you CIB for a wonderful and thought provoking course that has made me look at my own business in a new light. This course has helped me improve my knowledge and more importantly how I can apply this in my day to day work environment".

Mohammed A. AlabbadHuman Development & HR Specialist (USA)

“The courses has been very enjoyable, easy to conceptualize. The contents are well placed and the notes are well summarized. The knowledge I gained was very useful in my organization’s Enterprise Resource Planning (ERP) project of which I was a key member. I recommend CIB courses to others across the globe. Looking forward to doing more courses with CIB”.

Geofrey OumaIT Software Developer/ERP Project IT Lead (Kenya)