Conflict Resolution Course

Conflict Resolution Course

Course Description

Wher­ever two or more peo­ple come together, there is bound to be con­flict. This course will give you a seven-​step con­flict res­o­lu­tion process that you can use and mod­ify to resolve con­flict dis­putes of any size. You will also be pro­vided a set of skills in solu­tion build­ing and find­ing com­mon ground.

In the Con­flict Res­o­lu­tion course, you will learn cru­cial con­flict man­age­ment skills, includ­ing deal­ing with anger and using the Agree­ment Frame. Deal­ing with con­flict is impor­tant for every orga­ni­za­tion no mat­ter what the size. If it is left unchecked or not resolved it can lead to lost pro­duc­tion, absences, attri­tion, and even law suits.

Learning Outcomes

By the end of this course, you will be able to:
  • Under­stand what con­flict and con­flict res­o­lu­tion mean
  • Under­stand all six phases of the con­flict res­o­lu­tion process
  • Under­stand the five main styles of con­flict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to pre­vent conflict
  • Be able to use basic com­mu­ni­ca­tion tools, such as the agree­ment frame and open questions
  • Be able to use basic anger and stress man­age­ment techniques

Course Features

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MODULES
Module One: Getting Started
Module Two: An Introduction to Conflict Resolution
Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument
Module Four: Creating an Effective Atmosphere
Module Five: Creating a Mutual Understanding
Module Six: Focusing on Individual and Shared Needs
Module Seven: Getting to the Root Cause
Module Eight: Generating Options
Module Nine: Building a Solution
Module Ten: The Short Version of the Process
Module Eleven: Additional Tools
Module Twelve: Wrapping Up

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