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Assertiveness and Self-Confidence Course

Career Devel­op­ment Customer Service Per­sonal Devel­op­ment Sales and Mar­ket­ing
9035
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Course Description

Self-​confidence and assertive­ness are two skills that are cru­cial for suc­cess in life. If you don’t feel wor­thy, and/​or you don’t know how to express your self-​worth when com­mu­ni­cat­ing with oth­ers, life can be very painful. These skills will pro­vide you with oppor­tu­ni­ties and ben­e­fits in your pro­fes­sional and per­sonal life.

The Assertive­ness And Self-​Confidence course will give you an under­stand­ing of what assertive­ness and self-​confidence each mean (in gen­eral and to you per­son­ally) and how to develop those feel­ings in your life on a daily basis. These skills will encom­pass many aspects of your life and have a pos­i­tive effect on you.

Learning Outcomes

By the end of this course, you will be able to:
  • Define assertive­ness and self-​confidence, and list the four styles of communication
  • Describe the types of neg­a­tive think­ing, and how one can over­come neg­a­tive thoughts
  • Explain the dif­fer­ence between lis­ten­ing and hear­ing, and under­stand the impor­tance of body lan­guage and ques­tion­ing skills in communication
  • Define the impor­tance of goal set­ting, and prac­tice set­ting SMART goals for assertive behavior
  • Uti­lize method­olo­gies for under­stand­ing your worth — and the use of pos­i­tive self-​talk
  • List rea­sons why a pleas­ing appear­ance and body lan­guage are crit­i­cal for cre­at­ing a strong first impression
  • Prac­tice send­ing pos­i­tive com­mu­ni­ca­tions phrased as “I-​Messages”
  • Use the STAR model to make your case dur­ing a pre­sen­ta­tion challenge
  • Dis­play rapport-​building skills through assertive meth­ods of express­ing dis­agree­ment and consensus-​building techniques
  • Prac­tice strate­gies for gain­ing pos­i­tive out­comes in dif­fi­cult inter­per­sonal situations.

Course Features

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MODULES
Module One: Getting Started
Module Two: What Does Self-Confidence Mean To You?
Module Three: Obstacles to Our Goals
Module Four: Communication Skills
Module Five: The Importance of Goal Setting
Module Six: Feeling the Part
Module Seven: Looking the Part
Module Eight: Sounding the Part
Module Nine: Powerful Presentations
Module Ten: Coping Techniques
Module Eleven: Dealing with Difficult Behavior
Module Twelve: Wrapping Up

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