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Course Description

For the bet­ter part of every day, we are com­mu­ni­cat­ing to and with oth­ers. Whether it’s the speech you deliver in the board­room, the level of atten­tion you give your spouse or part­ner when they are talk­ing to you, or the look you give the cat, it all means something.

The Effective Com­mu­ni­ca­tion Strate­gies course will help you under­stand the dif­fer­ent meth­ods of com­mu­ni­ca­tion and how to make the most of each of them. These strate­gies will pro­vide a great ben­e­fit for any orga­ni­za­tion and its employ­ees. They will trickle down through­out the orga­ni­za­tion and pos­i­tively impact every­one involved.

Learning Outcomes

By the end of this course, you will be able to:
  • Under­stand what com­mu­ni­ca­tion is
  • Iden­tify ways that com­mu­ni­ca­tion can happen
  • Iden­tify bar­ri­ers to com­mu­ni­ca­tion and how to over­come them
  • Develop their non-​verbal and par­aver­bal com­mu­ni­ca­tion skills
  • Use the STAR method to speak on the spot
  • Lis­ten actively and effectively
  • Ask good questions
  • Use appre­cia­tive inquiry as a com­mu­ni­ca­tion tool
  • Adeptly con­verse and net­work with others
  • Iden­tify and mit­i­gate pre­cip­i­tat­ing factors
  • Estab­lish com­mon ground with others
  • Use “I” messages

Course Features

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MODULES
Module One: Getting Started
Module Two: The Big Picture
Module Three: Understanding Communication Barriers
Module Four: Paraverbal Communication Skills
Module Five: Non-Verbal Communication
Module Six: Speaking Like a STAR
Module Seven: Listening Skills
Module Eight: Asking Good Questions
Module Nine: Appreciative Inquiry
Module Ten: Mastering the Art of Conversation
Module Eleven: Advanced Communication Skills
Module Twelve: Wrapping Up

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