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See Conflict Resolution Course
|Module One: Getting Started|
|Module Two: Who We Are and What We Do|
|Module Three: Establishing Your Attitude|
|Module Four: Identifying and Addressing Customer Needs|
|Module Five: Generating Return Business|
|Module Six: In-Person Customer Service|
|Module Seven: Giving Customer Service over the Phone|
|Module Eight: Providing Electronic Customer Service|
|Module Nine: Recovering Difficult Customers|
|Module Ten: Understanding When to Escalate|
|Module Eleven: Ten Things You Can Do to WOW Customers Every Time|
|Module Twelve: Wrapping Up|
"Thank you CIB for a wonderful and thought provoking course that has made me look at my own business in a new light. This course has helped me improve my knowledge and more importantly how I can apply this in my day to day work environment".
"I have a first degree in Geology and Mining and an M Phil in Environmental Management. I have worked as an administrator most of my life and needed certification in the field. Thank you for a wonderful training experience in the CIB Advanced Human Resource Certificate Program. Not only have you given me a certificate but most importantly opened my eyes to things I never knew, at my own pace and convenience. Looking forward to acquiring more certifications. #IAmSpreadingTheWord”
"I rate the Chicago Institute of Business Mini-MBA Program 100%. I have learnt lots of things ranging from Project Management to Business Acumen, down to the world of accounting and the Empire of Morals. Thank you for this opportunity".
"Wow, I am excited to be a part of CIB. Your courses are wonderful and affordable! CIB is helping people get jobs with these certificates. You are light years better. That's why you are music to my ears".