Excellent Customer Service Course

Course Description

Each and every one of us serves cus­tomers, whether we real­ize it or not. Maybe you’re on the front lines of a com­pany, serv­ing the peo­ple who buy your prod­ucts. Per­haps you’re an accoun­tant, serv­ing the employ­ees by pro­duc­ing their pay checks and keep­ing the com­pany run­ning. Or maybe you’re a com­pany owner, serv­ing your staff and your customers.

The Chicago Institute of Business Excellent Cus­tomer Ser­vice course will look at all types of cus­tomers and how we can serve them bet­ter and improve our­selves in the process. You will be pro­vided a strong skill-​set includ­ing in-​person and over the phone tech­niques, deal­ing with dif­fi­cult cus­tomers, and gen­er­at­ing return business.

Learning Outcomes

By the end of this course, you will be able to:
  • State what cus­tomer ser­vice means in rela­tion to all your cus­tomers, both inter­nal and external
  • Rec­og­nize how your atti­tude affects cus­tomer service
  • Iden­tify your cus­tomers’ needs
  • Use out­stand­ing cus­tomer ser­vice to gen­er­ate return business
  • Build good will through in-​person cus­tomer service
  • Pro­vide out­stand­ing cus­tomer ser­vice over the phone
  • Con­nect with cus­tomers through online tools
  • Deal with dif­fi­cult customers

Course Features

Request Course Information

I am interested in Excellent Customer Service Course

MODULES
Module One: Getting Started
Module Two: Who We Are and What We Do
Module Three: Establishing Your Attitude
Module Four: Identifying and Addressing Customer Needs
Module Five: Generating Return Business
Module Six: In-Person Customer Service
Module Seven: Giving Customer Service over the Phone
Module Eight: Providing Electronic Customer Service
Module Nine: Recovering Difficult Customers
Module Ten: Understanding When to Escalate
Module Eleven: Ten Things You Can Do to WOW Customers Every Time
Module Twelve: Wrapping Up

Subscribe to any of our Premium Plans and access this course and all our courses

Free - 7 DAYS $0.00
Access over 80 courses Access Videos Access Case Studies - 7 Days Free Access - Access Assessments - No commitment required - START NOW
Premium - 1 DAY $35.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies - 1 Day Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 - - START NOW
Premium - 7 DAYS $50.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies - 7 Days Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 OR skip trial START NOW
MOST POPULAR Premium - 1 MONTH $100.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies - 31 Days Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 OR skip trial START NOW
Premium - 3 MONTHS $180.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies - 93 Days Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 OR skip trial START NOW
BEST VALUE Premium - 1 YEAR $400.00
Unlimited Access to All Courses Unlimited Access to All Videos Unlimited Access to All Case Studies Mini-MBA Certificate included 365 Days Duration of Access Download Unlimited Certificates Access Assessments Premium email support 24x7 OR skip trial START NOW
Testimonials
"I rate the Chicago Institute of Business Mini-MBA Program 100%. I have learnt lots of things ranging from Project Management to Business Acumen, down to the world of accounting and the Empire of Morals. Thank you for this opportunity".

Olusanya OluwagbemigaZoo Keeper (Nigeria)

"Thank you CIB for a wonderful and thought provoking course that has made me look at my own business in a new light. This course has helped me improve my knowledge and more importantly how I can apply this in my day to day work environment".

Mohammed A. AlabbadHuman Development & HR Specialist (USA)

“The courses has been very enjoyable, easy to conceptualize. The contents are well placed and the notes are well summarized. The knowledge I gained was very useful in my organization’s Enterprise Resource Planning (ERP) project of which I was a key member. I recommend CIB courses to others across the globe. Looking forward to doing more courses with CIB”.

Geofrey OumaIT Software Developer/ERP Project IT Lead (Kenya)

"I am in the transition phase of my career from a technical to a management role. After studying with CIB I can safely say I am now ready to take on my new role. CIB courses are simplified and straight to the point. Instead of attending physical classes, I now study any time and anywhere. I am so grateful to be part of the institution”.

Mandla MahlanguAnalyst Developer (South Africa)