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|Module One: Getting Started|
|Module Two: Who We Are and What We Do|
|Module Three: Establishing Your Attitude|
|Module Four: Identifying and Addressing Customer Needs|
|Module Five: Generating Return Business|
|Module Six: In-Person Customer Service|
|Module Seven: Giving Customer Service over the Phone|
|Module Eight: Providing Electronic Customer Service|
|Module Nine: Recovering Difficult Customers|
|Module Ten: Understanding When to Escalate|
|Module Eleven: Ten Things You Can Do to WOW Customers Every Time|
|Module Twelve: Wrapping Up|
"I have a first degree in Geology and Mining and an M Phil in Environmental Management. I have worked as an administrator most of my life and needed certification in the field. Thank you for a wonderful training experience in the CIB Advanced Human Resource Certificate Program. Not only have you given me a certificate but most importantly opened my eyes to things I never knew, at my own pace and convenience. Looking forward to acquiring more certifications. #IAmSpreadingTheWord”
“The courses has been very enjoyable, easy to conceptualize. The contents are well placed and the notes are well summarized. The knowledge I gained was very useful in my organization’s Enterprise Resource Planning (ERP) project of which I was a key member. I recommend CIB courses to others across the globe. Looking forward to doing more courses with CIB”.
"I am in the transition phase of my career from a technical to a management role. After studying with CIB I can safely say I am now ready to take on my new role. CIB courses are simplified and straight to the point. Instead of attending physical classes, I now study any time and anywhere. I am so grateful to be part of the institution”.
"Wow, I am excited to be a part of CIB. Your courses are wonderful and affordable! CIB is helping people get jobs with these certificates. You are light years better. That's why you are music to my ears".