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|Module One: Getting Started|
|Module Two: Understanding Anger|
|Module Three: Do’s and Don’ts|
|Module Four: Gaining Control|
|Module Five: Separate the People from the Problem|
|Module Six: Working on the Problem|
|Module Seven: Solving the Problem|
|Module Eight: A Personal Plan|
|Module Nine: The Triple A Approach|
|Module Ten: Dealing with Angry People|
|Module Eleven: Pulling It All Together|
|Module Twelve: Wrapping Up|
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